Friday, June 28, 2013

Management Insights from a Stanley Cup Winner

Okay, these aren’t lessons from Lord Stanley himself, donor of the hardest trophy to win in sports. Instead, here’s a few observations culled from the season-long march of 
Blackhawks Owner Rocky Wirtz
an Original Six member of the National Hockey League, the Chicago Blackhawks, who recently brought home a second championship in four years.

Follow these lessons learned and you'll be more likely to claim your own version of the Stanley Cup some day:

§         Think Long-Term: When Rocky Wirtz took control of the Blackhawks after his father’s death the picture wasn’t pretty -- few fans, fewer season ticket holders, front office malaise and no TV. Wirtz hired long-time Chicago Cubs marketing whiz, John McDonough, secured a TV contract, held on to a promising core of young players and rebuilt the front office.
§         Spend Wisely: In the salary cap era the Blackhawks are the only team to win two Stanley Cups. The right balance of long-term contracts for young players and key supplemental veterans willing to be role players means the team has a player roster that’s the envy of the league.
§         Know Your Customers: Fans resented that legendary Blackhawks players from the 1960's era had been abandoned by the team. Relationships were reestablished with Hall of Famers Bobby Hull, Stan Mikita and Tony Esposito. The former players became team ambassadors at a time when the young stars of today were still finding their way.
§         Prepare for Setbacks: When the Blackhawks deposed head coach Denis Savard, a team legend in his own right, management quickly dug into the ranks to elevate one of their scouts, Joel Quenneville, to take the coaching reins. This was no coincidence; Quenneville had been in the league for years, including successful stints as head coach for both Colorado and St. Louis.
§         Take Care of Employees: Wirtz has a well-earned reputation as a boss who cares. Each year he invites parents of the players to travel with the team on a road trip, a practice that other clubs now emulate. Also, for the sixth game of the 2013 Stanley Cup Finals, Wirtz picked up the tab for about 200 family members to join the team in Boston. It turned out to be one of the most stunning wins in Stanley Cup history, experienced by the players and families, thanks to the unusual generosity of the team owner.
§         Ignore the Little Things: A double-F bomb outburst at the Grant Park Stanley Cup celebration by the unlikeliest of characters, usually soft-spoken goalie Corey Crawford, was one of those things best described as “boys will be boys.” Crawford’s a goalie, not a public speaker. Stanley Cup winners deserve a pass for this sort of transgression.
§         Stay Humble: Wirtz and McDonough signed a full-page ad in the June 28 edition of the Boston Globe thanking the Bruins and their fans for their graciousness and respect during the playoffs. Both teams are a class act which seems to be found in hockey more than other pro sports leagues these days.