Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Wednesday, January 13, 2010

Don't let lemons turn you sour

For years I've carped on my kids about how to deal best with tough situations:

"When life serves you lemons it's time to make lemonade!"

Branding guru Seth Godin has a new twist on this common tale in "The Lesson From Two Lemonade Stands." Given the ever-increasing importance in creating the best possible brand experience for our customers, I thought Seth's story deserves a second look:
http://sethgodin.typepad.com/seths_blog/2010/01/the-lesson-from-two-lemonade-stands.html